What time can I check in, and when do I need to check out?
We look forward to welcoming you from 3:00 pm! On the day of your departure, you can enjoy your room until 12:00 noon. We hope every moment of your stay at Portella feels special.
Can I check in early or check out late?
Of course! Subject to availability, we'll be delighted to arrange an early check-in or late check-out. Just let us know, and we'll do our very best to give you a little more time to enjoy Portella.
Can I leave my luggage before check-in or after check-out?
Absolutely! We'll happily look after your luggage so you can continue exploring Palma without a care, wander through its charming little streets and make the most of every last moment.
Is food served throughout the day?
We serve breakfast from 8:00 am to 12:00 noon, lunch from 1:00 pm to 4:00 pm and dinner from 7:00 pm to 10:00 pm. Opening hours may vary depending on the venue and the season. Please check our website or get in touch for the latest information.
What if I need to leave very early in the morning?
We've thought of that too! If you let us know in advance, we can prepare a little breakfast box for you to take away and arrange a taxi or transfer.
Can I stay with children or babies?
Of course! Little ones are very welcome at Portella too. If you're travelling as a family, we recommend our family rooms, where everyone can enjoy a comfortable and memorable stay.
Do you provide cots and extra beds?
Yes! If you need a cot or an extra bed, simply let us know when making your reservation. We'll be delighted to help make everything ready for your arrival.
Do you offer long stays or special rates for extended visits?
Please get in touch with us directly, and we'll do our best to accommodate your needs.
Can I bring my pet?
Your furry companions are welcome too! At Portella, we accept pets weighing up to 12 kg for a fee of €75 per day.
Is smoking allowed at the hotel?
Smoking is permitted on the shared terraces and on the private terraces of rooms that have them.
Is breakfast included in my stay?
Breakfast is not automatically included in all rates. Please check what's included in your reservation or contact us directly. For bookings from May to October, breakfast is included.
Is parking available?
We don't have our own parking facilities, but we're right in the heart of Palma, in a wonderful location for exploring the city on foot. The Parc de la Mar car park is about an eight-minute walk from the hotel, offering a convenient option for guests arriving by car.
Can you arrange my airport transfer?
Yes! We can help arrange your transfer to Portella to make your arrival in Palma as smooth and comfortable as possible. Just get in touch before your trip, and we'll take care of the details.
Can you arrange a surprise for a special occasion?
We love special occasions! If you're visiting to celebrate a birthday, anniversary or honeymoon, let us know in advance. We'll be delighted to explore how we can add a lovely little touch to your stay.
What if I need to cancel or modify my reservation?
Each reservation may have different conditions depending on the rate you've chosen. If you need to make any changes, we recommend checking your booking conditions or contacting our team, who will be happy to guide you.
Are there any benefits to booking directly with Portella?
Booking directly with us always guarantees our best available rate, along with exclusive benefits you won't find through other booking channels.
Do you have accessible rooms for guests with reduced mobility?
Yes. Please contact us directly when making your reservation so we can assign you the most suitable room.
Can you recommend special places to discover in Palma?
We'd love to help you discover the island! Our team can assist with restaurant recommendations, tickets, transport and any other experiences you might need to make the most of your stay.
How can I get in touch with you?
We're here to help! You're welcome to contact our team before or during your stay with any questions. You can reach us through the contact form on our website, by email or by phone. You'll find all our contact details on our website.